Joliking

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Privacy Policy

At Joliking (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (“the Website”) and services.

By creating an account or using Joliking, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: full name, date of birth, residential address, email address, phone number, identity documents (passport, driver’s license, utility bill, etc.).

Financial Information: payment card details (processed securely by third-party providers), bank account details, deposit and withdrawal history.

Technical and Usage Information: IP address, device type, operating system, browser information, login times and dates, gaming activity, wagers, wins, and losses.

Cookies and Tracking Data: we use cookies and similar technologies to enhance user experience, track usage patterns, and deliver personalized content.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To create and manage your account

  • To verify your identity and age (KYC checks)

  • To process deposits, wagers, and withdrawals

  • To comply with legal and regulatory obligations (e.g., anti-money laundering laws)

  • To provide customer support

  • To improve Website functionality and user experience

  • To send promotional offers (only if you have opted in)

  • To detect and prevent fraud, abuse, or suspicious activity

3. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g., marketing emails)

  • The necessity of fulfilling a contract (providing gambling services)

  • Our legal obligations (e.g., anti-fraud and AML checks)

  • Our legitimate interests (e.g., Website security, service improvement)

4. Sharing Your Information

We may share your data with:

  • Payment processors and banks (for transactions)

  • Identity verification providers (for KYC/AML compliance)

  • Regulatory and law enforcement authorities (where legally required)

  • Service providers (IT, hosting, analytics, customer support)

  • Marketing partners (only with your consent)

We will never sell your personal data to third parties.

5. Data Storage and Security

We store your data securely on encrypted servers. Access to personal data is restricted to authorized staff only. We use firewalls, SSL encryption, and monitoring systems to prevent unauthorized access. Financial information is processed in compliance with PCI-DSS standards.

6. Data Retention

We retain personal data only as long as necessary to comply with legal obligations and provide services. Typically, gambling operators must retain data for 5–7 years depending on jurisdiction.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access – request a copy of your personal data

  • Correction – request correction of inaccurate data

  • Deletion – request deletion of your data (subject to legal obligations)

  • Restriction – request limitation of processing

  • Portability – request transfer of your data to another provider

  • Opt-out – withdraw consent for marketing communications

To exercise these rights, contact us at 📧 privacy@joliking.com.

8. Cookies Policy

Joliking uses cookies to:

  • Remember login details

  • Analyze traffic and usage trends

  • Personalize offers and promotions

  • Improve website performance

You can disable cookies in your browser settings, but some features of the Website may not function properly without them.

9. International Data Transfers

If you are accessing Joliking from outside the country where our servers are located, your data may be transferred across borders. We will ensure appropriate safeguards are in place in compliance with GDPR and other applicable laws.

10. Third-Party Links

Joliking may contain links to external websites. We are not responsible for the privacy practices or content of those third parties.

11. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the “Last Updated” date will be revised.